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Frequently Asked Questions:

How do I to make a reservation?

In order to make a reservation you need to:

  • Choose your location, room type and the date period of your stay.
  • Press the “Search Hotels” button, The system will find all hotels relevant to your search criteria.
  • Choose the “Book” option, next to the Hotel offer that interests you. A personal form will appear for you to fill out.
  • After you have filled out the form, the information will be verified.
  • Choose the adequate form of payment via credit card.

Can I make a reservation through e-mail or via the telephone?

YES. Reservations can be made either, via our hotelwarsaw.com Customer Service Consultant on 0801 08 08 07 or 022 567 31 50, or via e-mail address hotele@hotele.pl

How do I make my payment?

The simplest way to manage your payment is through the secure webpage of the company E-card, via a credit card or internet payment card.

How can I manage my payment for my reservation if my bank does not a permit payment via the internet?

In order to make your payment you will need to place an order via telephone or e-mail through our Customer Service bureau. Our operators are standing by to provide you with the appropriate information depending on the conditions of the individual reservation.

Can I pay for my reservation at the Hotel?

Unfortunately there is NO such option. The reason is that the most of the offers presented on our service have negotiated special low prices that are not available at the Hotel and can NOT be paid directly at the Hotel.

Are the Prices presented on the website the same as the prices offered at the Hotel?

Our belief is that prices presented on our Internet service can NOT be higher than the prices presented directly at the Hotel. This ideology has formed prices on our Internet service that are much more attractive to YOU than the prices offered directly at the Hotel.

Why are the prices offered on the hotelwarsaw.com portal lower than the prices offered directly at the Hotel.

Because we make thousands of reservations we have the possibility to negotiate prices for YOU. In addition on our web pages it is very easy to compare Hotel prices, making it possible for Hotels to compete with one another to give You better prices.

How are Hotel reservations confirmed?

Confirmation of reservations are sent to your e-mail previously entered I your reservation form. Along with the reservation confirmation we provide you with a Voucher which must be printed out and presented at the Hotel during your claim of the reservation.

What should I do if at the Hotel I don’t have the Voucher with me?

Most Hotels do not require YOU to have your reservation Voucher with you, as reservations are verified through YOUR personal details (name and surname) recorded at the time of the reservation and presented on the Voucher. In the case where the Hotel requests a voucher please contact our hotelwarsaw.com Customer Service bureau.

What does it mean when a reservation is flagged as off-line (on request)?

This means that the Hotel at the time of your reservation did not allocate any vacancies. After your reservation our Customer Service Consultant will verify the number of available rooms at the Hotel and either make a confirmation of the reservation or decline acceptance of the reservation due to no vacancies.

What happens to my debited credit card, if the off-line (on request) reservation does not come to foreclosure?

While making a reservation off-line (on request), YOUR money is blocked by our system so as not to debit your credit card. We charge (unblock) YOUR credit card in our system only when YOUR reservation has been confirmed.

What does it mean when a reservation is flagged as on-line?

This means that there are room vacancies at the Hotel. Confirmation of the reservation happen in real time and almost instantly.

Is there a possibility of payment after my stay at the Hotel?

YES, every company and institution that has previously signed a contractual agreement regarding the sale and purchase of hotel accommodation with NETMEDIA S.A.

Why does my choice of dates for my stay does not generate any Hotel search results?

This means that the chosen Hotel does not facilitate any vacancies for the date/s requested, or that the date specified does not encompass a price offer.

Where can I find Hotel contact details?

The Hotel address can be found on the specific Hotel presentation on our website service. More information can be sent via e-mail along with the confirmation of reservation.

Is it possible to order an extra bed for a child?

Most Hotels can accommodate this request. In some Hotels this service costs extra. In order to gain more information please contact our Customer Service Consultant.

Are the prices presented on the website set as per person or per room?

All the prices listed on our web pages are per room.

Do all prices include breakfast?

YES, in the majority of offers, breakfast is included in the price. If breakfast is not included in the price then this fact will be indicated in the second stage of your reservation process.

Does the price included tax?

YES, the price includes all relevant taxes, with the exception of local or regional taxes such as Climate Tax.

What type of credit cards can I use to pay for my reservation?

The following cards are applicable: VISA, MasterCard, American Express.

Can I pay for my reservation using a credit card issued to another person?

YES you can but only on the condition that the holder of the credit card has previously given approval for it’s use in this transaction.

Do I need to have the credit card used in payment for the reservation with me when at the Hotel?

NO, it is not essential.

What are the Reservation Cancellation Conditions?

3 days prior to the start of the reservation you can make a cancellation of the reservation for the charges of a small handling fee. If the cancellation occurs 3 days or less to the start day of the stay a charge of one day stay of the reservation is implemented.

How do I obtain the refund for a reservation cancellation, which was made by a credit card?

At the moment of your reservation cancellation authorization the reservation system automatically refunds the costs to your credit card taking into account any cancellation handling fees that might have occurred.

Is there a possibility to obtain discounts on the already low Hotel prices, for example, being a member of a Loyalty program for example Orbis Gold?

On our website you will find the most attractive prices for any given day. Our prices already include a maximum discount. There is no possibility of any additional concessions.